Invitations to partnership for the construction of 165 MW GTPP
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Procedure for the Submission and Review of Appeals

MECHANISM FOR SUBMITTING AND CONSIDERING COMPLAINTS/APPEALS/SUGGESTIONS

KUS has a complaint/appeal/suggestion mechanism for external stakeholders.

This mechanism includes:

  1. Receiving and registering appeals from the public;
  2. Checking and assessing the issues raised in the appeal and identifying ways to solve them;
  3. Ensuring, monitoring and documenting response measures, if any, are taken.

Receipt and registration of a complaint/request/suggestion in the relevant Journal
  • received by phone, SMS, social networks, website, etc.
  • It is recommended that you provide the applicant's contact information so that KUS can send a written response to the specified address.

Analysis of complaints and response generation
  • The complaint will be considered within 15 days.
  • If an additional request for information and analysis of activities and/or verification/data collection is required, the review may be extended to 30 days with mandatory notification of the addressee.
Receiving feedback from the recipient
  • If the addressee is satisfied with the response, the complaint is considered closed.
  • If the addressee is dissatisfied with the response, work on the response continues: a second response is prepared, meetings with the addressee are scheduled if necessary, the right to appeal to the court in accordance with the procedure established by law is explained, etc.

Contact information and coordinates of the responsible person:

Karabatan Utility Solutions LLP

Full name:

Nurmambetov Kuanysh Emilevich

Job title:

Chief Manager of the Department of Public Relations and Internal Communications

ADDRESS:

42A Satpayev avenue, Atyrau city, Atyrau region

E-mail:

mailto:tulegenov_ablai@mail.ru nurmambetov@kus.com.kz

Phone / WhatsApp

+7 701 533 1541 office phone 8 (7122) 76-36-60 (ext. 108)

»» SAMPLE FORM FOR SUBMITTING A COMPLAINT/APPEAL/SUGGESTION

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